Frequently asked questions

1. I have a transportation booking. How can I get in touch?

If you book a transportation with your activity, please contact sales@visitarcticnorth.fi and provide your activity date, time, exact address, and the number of people requiring transportation.

In any other questions, please, contact us by email at sales@visitarcticnorth.fi

2. How quickly will I get respons?

We are available from Monday to Friday from 9 am to 4 pm at sales@visitarcticnorth.fi. We will reply as soon as possible.

3. Can I buy programs for dates and schedules outside of online shop selection?
It is possible to purchase programs for other times than those which are shown in the online store. We can make customized programs and program packages for clients and groups. If you are interested in purchasing customized programs, please contact us early.

Please, send questions and contacts by email to sales@visitarcticnorth.fi.

4. Can I cancel a purchase I made in the online store?

If you want to do changes or cancellations to purchased programs, please send us an email to sales@visitarcticnorth.fi. In principle, the payment will not be refunded back to the customer. If you send a cancellation message within the terms and conditions, the payment may be partially refunded back.

Terms and conditions can be found here.